Modern business learned how to capture data before it learned how to capture experience. That is why many companies can tell what happened, when it happened, which system recorded it, and what final result was produced. But they still struggle to explain what was learned while the work was being

Knowledge and experience are related, but they are not the same. Knowledge tells a person what is known. Experience tells a person what happens when that knowledge meets reality. A company may have policies, manuals, procedures, training documents, product specifications, reports, and expert explanations. These are useful. They give people